I'm not sure how you would like to proceed, but please let me know, and I'll try to help in any way I can. After mSecure is unlocked, it would be able to store the necessary security information with the OS which would make unlocking the app with your fingerprint or face recognition possible again. In order to enable biometric unlock for mSecure, you would first need to manually enter your password to unlock the app. This is the reason the app can't unlock using your fingerprint or facial recognition. Since the old biometric data has been reset, the secret keys mSecure needs to decrypt the information in the app are no longer available. They simply hand off the request for the user to authenticate with the device, then the OS prompts the user to lay their finger on the scanner or hold their face to the camera so facial recognition can be performed. Delete a fingerprint: Click a fingerprint, enter your password, click OK, then click Delete. Do any of the following: Rename a fingerprint: Click the text below a fingerprint, then enter a name. Regarding mSecure, third party apps don't actually perform the fingerprint or facial recognition. Beside above, how do I reset Touch ID on Mac On your Mac, choose Apple menu > System Preferences, then click Touch ID. This is why after the process finishes, you have to re-register your biometric data in the device's settings. You can only access the recovery mode while the laptop is booting up, which is why you need to restart it. It is not carried over through the reset or restore. The easiest way to reset your admin password is to enter recovery mode. When a phone is reset or restored from a previous backup of the phone, the registered fingerprint or face data stored in iOS is reset. Turn on your Mac by pressing the Power button/Touch ID while simultaneously pressing the Control, Shift, and R keys on the keyboard.
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